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At BT Plumbing Ltd we offer a 24 hour callout service for all your emergency jobs. To speak directly to our ‘on-call’ plumber just call our office number 0800 287 586 anytime or click here for our branch details for a plumber near you.

Burst Pipes

Unfortunately sometimes plumbing emergencies such as burst pipes and frozen pipes do happen, but you can take steps to limit the damage while you are waiting for our plumbers to arrive.

Try not to panic!

The first thing to do is to prevent water passing the point of the leak.

Start by turning off the main stop cock often found under the letterbox in the toby box. If the escaping water cannot be controlled immediately, open your hose tap on full so that the pipework drains quickly.

Note: You should switch off your electric hot water cylinder as this will protect the element from burning out if the cylinder empties. Then call BT Plumbing Ltd.

Leaking Hot Water Cylinder

Start by turning off the main stop cock often found under the letterbox in the toby box. and if the escaping water cannot be controlled immediately, open your hose tap on full so that the pipework drains quickly. Again, you should switch off the power to your electric hot water cylinder.