COVID-19 Alert

We are open during all Covid 19 alert levels with various service offerings.
We follow all government protocols during each alert level to keep everyone safe.

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FREQUENTLY ASKED QUESTIONS

Answers to common questions are below:
(just click the question to see the answer)

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BT Plumbing Ltd offers a 24-hour callout service for all those emergency maintenance jobs. Just call our office number 0800 287 586 anytime. Normal office hours are Monday to Friday 8:00am to 5:00pm.

We understand that when you need a plumber, you need one NOW!

We endeavour to get to you as quickly as possible and have a reputation of doing so.

Yes, we do all plumbing jobs, big and small. Whether domestic or commercial.

You can expect a small amount of water to discharge from your cylinder vent pipe every day under normal working conditions. However, if this is constant all day or is flowing rather than dripping you should contact us straight away.

First of all you need to contact your electrical provider (eg. Mercury) and ask them if your ripple switch hasn’t been turned back on. If they say that your ripple switch is on then you need to call and speak to one of our plumbers.

Recent law changes mean that you no longer need a permit from the council for minor plumbing work done. Call and speak to one of our management team with any queries you may have with regards to council permits.

Yes, we are current members of the Master Plumbers, Gasfitters & Drainlayers Association of which Bruce (owner of BT Plumbing) is former President of the Auckland Master Plumbers Association and former National President.

Authorised to work

In New Zealand, most sanitary plumbing, gasfitting or drainlaying is 'restricted'. That means it's illegal to do it yourself because of the health and safety risks. You also risk expensive mistakes and even voiding your insurance.

You need to call on the services of an authorised tradesperson.

When you use a plumbing firm that is a member of Master Plumbers, you know they are authorised to carry out the work they do.

All Master Plumbers members have a Certifying tradesperson on the team. These people have the highest qualification available and are responsible for making sure the company's work is done competently.

Quality assured

To be accepted for membership, Master Plumbers undergo an ongoing Quality Assurance review of their business practices. This sets Master Plumbers apart from others in the trade.

It doesn’t stop there. All Master Plumbers must comply with a code of conduct as a fundamental condition of membership and follow a code of good practice.

The job done right

Whether you want a leaking tap fixed or a whole new bathroom installed, a Master Plumber can get the job done. Our member businesses specialise in everything from plumbing, gasfitting and drainage, to home heating, solar and more. Whatever work you need done, ask a Master Plumber.

Guaranteed

Homeowners have the backing of the 12-month Master Plumbers Guarantee, protecting you in the event of substandard workmanship and loss of an advance payment to a contractor should they go into liquidation or bankruptcy. Make the claim within 12 months from the invoice, using the claim form.

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