"Paul did a great job - an efficient and likable guy who explained things as he went along. He
checked the hot water cylinder and explained the problems caused by the original installer and also
fixed the pipes and taps over the kitchen sink - hot water was connected to the cold pipe and cold to
the hot pipe by original plumber - so that the tap then turned the correct direction - and then he
installed a filter system for me. WOW! Awesome. I really appreciate the explanations as most trademen
don't. Thanks Paul. Thanks BT."
"Speedy contact with the office and the plumber Sam who was on time both times he visited. Very
pleasant tradie. Would definitely use them again."
"Thank you Paul for your fast intervention when we discovered a leak requiring urgent attention.
Fast fix and great advice on further improvement to our very old plumbing system. Would definitely
recommend BT Plumbing and look forward to working with them again in the
"BT plumbing (Elliot) helped us on 3 January when he sorted out a leak in the kitchen. He
arrived at 9.20pm and finished by 10.45pm. Did a thorough job and made sure it would not happen again.
They then (Elliot again with a second man) did a job for us on 7 February - put in a tap outside and
sorted out a leak under the sink which Elliot had identified when he visited on 3 January. Neat tidy
work. There was no fee for coming from West Auckland to East Auckland."
"Francis was very thorough with every aspect of the job, actively explained what he was doing,
and also gave extra advice. Overall very helpful and professional, would use again for future
"Received great service from Elliott who found and fixed a significant leak in our water main to
our rental property. He was very professional and friendly and most importantly caring, as we have two
very elderly tenants living there."
"A burst pipe on a long weekend, potentially a nightmare! However, Ben arrived promptly - was
friendly, courteous and professional and had it fixed in a timely manner.
"Thanks for clear explanation of charges at first contact. Problem was attended to promptly and
Francis arrived at the agreed time. The job [stopping a leaking hot water cylinder] became rather
prolonged and required 2 visits to complete - good part of reason for this was difficulty of access to
the cylinder valve which required lifting of stair landing. Explanation during the process was
excellent and Francis returned to the job promptly after I rang to explain that initial repair was
unsuccessful. Repair was completed after replacement of 2 reasonably expensive parts and then some
tuning/adjustment. Became unexpectedly expensive [ although Francis waived call out fee for second
visit] and though difficulty of access was major component of this, I am left a little unsure of
efficiency of diagnosis"
"Broke a water pipe in my yard and was flooding the neighbours - Luke fixed the broken join
I'd hit with a pick axe. He was thorough and very professional, I would highly recommend both
Luke and BT Plumbing. Much appreciated late hour service."
"Excellent service by Luke. He arrived on time and was very personable and polite. He diagnosed
the problem as best he could, proposed a solution and explained what the options were if the solution
didn't resolve the problem. He said he would contact me in a week to see if the problem was fixed
before actioning the invoice. That's as good as it gets in my
"Jordan was brilliant! Repairs and replacements to all three toilets in or house finished it for
sale. It sold the next day the work was that well done! I advised Jordan (when complimenting him on
the work) that if the house sold that week I would buy him a bottle of champagne... I'm off to
the bottle store now!"
"Ben was punctual, efficient and polite. He fixed my hot water cylinder leak and was informative
when I asked questions. Very impressed."
"So impressed, called everyone else but noone responded. Was so impressed with Luke, fixed
everything, came up to whangaparaoa on a saturday night and was so nice to deal with. really
"I would highly recommend BT Plumbing for their professionalism and quick solution to our water
leakage problem. Jordan was quick to solve the problem and gave advice on other plumbing issues. I
will definitely be using them again. Many thanks!"
"Great service from knowledgeable staff, solved a major leakage issue for us, always on time and
friendly. Will use for future plumbing requirements."
"We had an urgent after hours call out as our hot water pilot light went out and we
couldn't get it up and running. Ben came and went out of his way to make sure that the job got
done. He was very professional, efficient, polite and a pleasure to deal with. We will most certainly
use this company again and highly recommend them, especially Ben."
"Excellent. Advised time and likely cost for repair of hot water cylinder. Arrived on time.
Diagnosed problem and advised how long it would take to get the part. Installed it this morning.
Really polite, pleasant and efficient service."
"Despite a delayed arrival (due to traffic), Jordan made up for it by working tirelessly for about 6-7hrs. He worked well with the thrusting co. to iron out some challenges to thrust and lay a new waterpipe. He explained to me the challenges and what he did to fix it.
Found Jordan to be professional, helpful, thorough and hardworking. Definitely a Keeper!!
Will KIV Jordan for my future plumbing jobs.
Re. Location: No drop down arrow for Sth. Auckland where the job was
"I could not recommend any other plumbing provider after my experience with BT Plumbing LTD, Caroline and tradesperson Jordan.
The initial contact with Caroline was friendly, understanding and accommodating. The type of person one would want to be greeted by in such situations friendly, efficient and effective.
Additionally, the professionalism displayed by tradesperson Jordan was exemplary, being a son of a former plumber. Punctual, approachable and certainly worked with skill, obvious that he knew the trade well.
I commend Caroline and especially Jordan for their conduct and professionalism, which BT is extremely fortunate to have amongst their ranks. I have no hesitation to recommend to others and will definitely continue to maintain contact with BT Plumbing LTD for further work when required.
Well done guys a very happy consumer."
"Our experience with BT Plumbing was excellent. Dylan came to repair the leak in our hot water
cylinder and he was very polite and professional. He explained exactly what needed fixing and did the
job quickly and efficiently. We will definitely use BT Plumbing again in the
"A great experience with BT Plumbing. We had a catastrophic hot water failure and Bruce was able
to come out and see us quickly to provide a competitive quote, good advice on a replacement system,
and then able to supply and install the replacement very quickly. Jordan and the team were
professional and friendly, even clearing up afterwards. Just brilliant. All around we had great
communication from the whole team, and are very pleased with the result. Highly
"Getting a plumber at 3pm on the 31st of December is probably not going to be easy. I called two
others who advertised the whole 24/7/365 thing, but they weren't available. (Funny that.) These
guys got back to me within 10 minutes, and 'Jordan' was out within an hour, done in another
45. It cost a bit extra for the emergency call-out, because of the time/date, and because I'm in
Epsom and they're out west, but they were up front about that on the phone. Have waited five days
before posting to ensure the work's solid: no problems since. Would absolutely use
"Early morning phone call from my neighbour alerted me to water running down the drive from a mains leak.
I phoned prior to 8 o'clock the after hours operator took my details and passed them through for me.
By 0815 i received a call from the office and was given a time that the plumber would be here.
Right on time Jordan arrived and proceeded to locate and recitify the problem. He kept me informed of
all developements, repaired the immediate problem and walked me through what neede to happen from
there. A new mains pipe needs to be installed, he confirmed a date and time for this work and i will
be more than happy to have him back for this job."